How To Order

Step 1: Browse through all the new arrivals on our Instagram by clicking here!

Step 2: Contact us to place an order! We accept PayPal or credit card. 

Call Text
808-748-1396
808-748-1396 

 

SHIPPING POLICY

You may choose to pick up your order in-store or ship it. You can choose to pick up your item in-store at either of our locations. However, please allow 48 hours for the item to be available.

If you choose to ship the item(s) directly to your address, after payment has been made, we will pack and ship your items within 1 business day. If we are unable to process your order due to inaccurate or incomplete payment information or mailing address, your order may be delayed 1 additional business day. We will contact you if there are any issues. You will be notified with a tracking number for your order once items have been shipped. All orders shipping within the United States will ship via USPS.


SHIPPING RATES TO HAWAII AND U.S.
*Orders generally arrive within 1 to 3 business days from the date of shipment.
 Order Amount Shipping Fee
$0-$99 $6.00
$100 and over Free

INTERNATIONAL SHIPPING POLICY
All international orders will be shipped via USPS International Air Mail. International shipments may be subject to import taxes, duties, and customs fees, which are imposed once your package reaches the country of destination, and are the responsibility of the recipient.

INTERNATIONAL SHIPPING RATES
Weight (lbs.) USPS International Air Mail (USD)
0.0 - 2.0 lbs. $35.00 (Allow 2 - 4 weeks for delivery)
2.1 - 10.0 lbs. $50.00 (Allow 1 - 2 weeks for delivery)
10.1 - 25.0 lbs. $60.00 (Allow 1 - 2 weeks for delivery)

A customs form number will be provided as proof of shipment.  This is not a tracking number and cannot be used to track your package.  A separate tracking number will be sent to your email once items have been shipped.  You can track your package on the USPS website by clicking here.

Customs officials require that we list the value of all merchandise contained inside the package.  We cannot mark items as a gift. If your order is under 2 pounds and you wish to ship it using USPS International Priority Air Mail instead of the offered International Air Mail, please contact Homecoming via email at aloha@shophomecominghonolulu.com after placing your order.  Additional charges apply.

RETURN POLICY

No refunds. Store credit or exchanges can be made within 14 days of purchase with receipt only. All CLOTHING, SHOES, AND EYEWEAR must be in their original, resalable condition with all tags and labels attached.  Items that have noticeable signs of wear or have been washed, damaged, or altered in any way will not be accepted. Shoes and eyewear must be returned in its original box or packaging. SALE ITEMS are final sale, no exceptions. 

Please contact us if you would like to exchange an item or return it for store credit only. You can either bring it back to either of our Honolulu locations or ship it to:

Homecoming Honolulu
Attn: Returns
12 S. King Street, Suite 104
Honolulu, HI 96813

SPECIFICS
The buyer is responsible for all return shipping costs unless the return is due to Homecoming’s shipping error or a defective product. Please note we are not responsible for any lost or stolen packages, so we strongly recommend using a traceable method of shipping.

 

EXCHANGES
You can either exchange by mail or bring it to any one of our locations, provided we have the size/color in stock. If not, we can simply give you store credit. If exchanging by mail, we'll send you an invoice for a shipping fee once we receive your item and send you the desired size/color of the item as soon as the invoice has been paid.