RETURN POLICY

ACCESSORIES, EYEWEAR, ARTESIA VINTAGE, BAGS, ANY SALE ITEMS and GIFT CARDS are FINAL SALE.

If you are not completely satisfied with any other items that you purchased, please email us at returns@shophomecominghonolulu.com. Include your order number and the items that you would like to return in the body of the email. We'll respond promptly with an RA number. Once you receive the RA number you can either bring the item into the store at Ala Moana Center to drop off or return the items via whichever shipping method you prefer to the following :

Homecoming Honolulu
1311 Kapiolani Blvd. Suite 500
Honolulu, HI 96814

Please write the RA # on the outside of your package. Once your items have been received, please allow 1-2 weeks for the return or exchange to be processed. Once it is processed, you'll receive a confirmation email.

Please note that items without a RA # will not be accepted via mail or by shop staff.

All refunds will be made to the original form of payment. Any credit is non-transferable, meaning you cannot use credit from our physical location online and vice versa.

Feel free to email returns@shophomecominghonolulu.com with any additional questions. Please note that you only have 10 days to in which to return an item to us. If you are in another country please contact us as soon as possible at returns@shophomecominghonolulu.com or via DM on Instagram @homecominghonolulu. All returns, unless otherwise negotiated, will not be accepted after 10 days. Returns without a pre-arranged RA # will not be accepted. Lost or missing packages are not the responsibility of Homecoming Honolulu, so a tracking method is highly advised when returning items to us.

SPECIFICS

The buyer is responsible for all return shipping costs unless the return is due to Homecoming’s shipping error or a defective product. Please note we are not responsible for any lost or stolen packages, so we strongly recommend using a traceable method of shipping.